Warning Cookies are used on this site to provide the best user experience. If you continue, we assume that you agree to receive cookies from this site. OK

Changes/Returns

The following applies to your returns:

Make your return within 14 days from the day you received your order. In order to make the return, it is necessary for the product to be in excellent condition with the special markings (cards), the order receipt and the special return form.

IN CASE OF RETURN YOU HAVE THE OPPORTUNITY:

1. Make a change with the same or another product only through our e shop again (Valid only for orders in Greece)

Make your change to the e-shop once you have made your initial purchase from there. Return the product very well packaged to avoid damage during transport, using the service of General Post Courier with a charge of € 3.00 for Greece & for Cyprus with the corresponding charges mentioned in the Shipping Policy of the company for Cyprus. This amount will be deducted from your change or refund and therefore will not need to be paid to the shipping company. In case you choose to use any other transport of your choice, you will be fully charged the cost of transport which you will pay to the transport company you choose at the time of sending the parcel. Your package inside should contain:

· The product you return

· The special return form that was in the original package that you received, filled in with the required information and by selecting the box that says "credit / change"

To reserve / reserve the product with which you wish the change you will have to place a new order following the procedure of a regular cash on delivery order just to deduct the amount / balance resulting from your returned items, you must in the field '' Comments '' note the word '' Change ''. Let us inform you that the final amount with the credit will not be shown to you automatically at the time you execute your order, it will be deducted from our accounting after the processing of your return.


2. Make a refund through our online store. (For purchases through the online store). Valid for:

· All orders placed from Greece.

· For Cyprus, it is valid only for orders placed with Credit / Debit card or via PayPal.

· For all foreign countries it is valid only for orders made with Credit / Debit card or via PayPal.

Return the product very well packaged to avoid damage during transport, using the service of General Post Courier with a charge of € 3.00 for Greece. For Cyprus and International Destinations the corresponding charges mentioned in the Shipping Policy of the company apply. This amount will be deducted from your change or refund and therefore will not need to be paid to the shipping company. In case you choose to use any other transport of your choice, you will be fully charged the cost of transport which you will pay to the transport company you choose at the time of sending the parcel. Your package inside should contain:

· The product you return

· The special return form that was in the original package that you received, filled in with the required information and by selecting the box that says "credit / change"


We remind you how:

The return process usually takes 10 working days from the moment we receive the return to our company. This is because all returns go through the quality control process before they reach the online store offices to inform customers. Therefore, when your return to the offices of the online store arrives, you will receive the necessary information.

In the event that a defect is found during the quality control of the returned product, the company must return the parcel to the consumer or contact the consumer to resolve the issue.

The address to which the products must be sent for return to the e-shop is:

RAX Clothing Ltd.

G. Souri 20

121 31 Peristeri

Athens, Greece

Tel: 0030 210 5781303

greeting_dialog_display="facebook_display_1"> greeting_dialog_delay="1"> logged_in_greeting="Καλώς ήλθατε στο Chat της σελίδας μας, πως μπορούμε να σας βοηθήσουμε?"> logged_out_greeting="Καλώς ήλθατε στο Chat της σελίδας μας, πως μπορούμε να σας βοηθήσουμε?">